Privacy Policy | Arintova

1. Scope of this notice

Arintova operates as an editorial directory and enquiry service covering resort hotels and hospitality destinations. Protecting the personal information readers entrust to us, and being transparent about how it is handled, is a standing obligation across every part of the service.

What follows describes how Arintova collects, structures, uses, shares, and secures your details as you navigate the catalogue, review destination ratings, set up a guest profile, or complete an accommodation request.

2. What we collect through the service

Delivering accurate lodging information, verified reviews, and dependable enquiry handling requires us to process the following categories:

Who you are and how to reach you: Your name, title, language preference, country or region, email contact, and telephone details provided during profile creation or enquiry submission.
Reservation preferences: Arrival and departure dates, room and bed configuration, suite category, dietary notes, accessibility requests, and any loyalty membership reference.
Billing and payment confirmation records: The cardholder's name, masked card identifiers, billing location, and confirmation tokens issued by certified payment intermediaries. Complete card numbers never reach Arintova systems.
Technical and device data: Your IP address, browser build, operating system, the page that referred you, time zone setting, device identifiers, and timestamps for page interactions.

3. Lawful bases and purposes

Processing takes place only under an established lawful ground — contractual necessity, legitimate interest, legal obligation, or consent you have given. Those grounds support the following purposes:

Handling enquiries: Relaying your dates and requirements to the property's reservations desk so it can answer with current availability.
Editorial personalisation: Presenting hospitality rankings and reviews aligned with the regions and property categories you browse.
Fraud prevention and security: Keeping the infrastructure secure, verifying that requests are legitimate, and preventing unauthorised access to reader profiles.
Operational communication: Sending enquiry updates, confirmations, itinerary reminders, and necessary customer service notices.
Regulatory compliance: Fulfilling financial disclosure rules, tax obligations, and other legal mandates that apply to our operations.

4. Who receives your information

We do not sell, rent, or lease personal identifiers to unconnected commercial parties. Transfers happen only under contractual safeguards, and only to the following categories of recipient:

The hotels themselves: Resorts receive the guest name, dates, and accommodation specifics strictly necessary to respond to a request or honour a reservation.
Certified payment gateways: Where payment is involved, encrypted billing details are routed to PCI-DSS validated processing partners.
Hosting and cloud services: Tier-1 data centres and content delivery networks hold encrypted backups so the service stays available and recoverable.
Authorities where the law requires: Information may be released where a lawful subpoena, court order, or official mandate requires it, or to protect vital interests.

5. Digital identifiers and measurement

We use cookies and local storage to recognise returning readers, retain display preferences, measure performance, and keep sessions intact. Browser settings give you full control over these, though disabling essential cookies will limit parts of the enquiry process.

6. Storage protection and retention

Protection is layered across administrative, technical, and physical measures: encrypted transport under TLS 1.3, AES-256 encryption at rest, isolated database clusters, and credentials restricted by role.

Retention lasts no longer than the enquiry, any related correspondence, audit obligations, or a statutory holding period demand. At expiry, records are erased permanently or anonymised irrevocably.

7. Your rights

Where your jurisdiction provides them, and once we have verified who you are, the following rights are available:

Access: Receive a copy of the data we hold about you, in a portable form, along with an explanation of its use.
Correction: Request prompt correction of profile information that is wrong, partial, or out of date.
Deletion: Request deletion of your records where we no longer have a legal reason to retain them.
Limiting processing: Pause processing activity while a record's accuracy or our legitimate interest is under review.

Your opt-out options

How your personal information is gathered and used remains under your control. Subject to your location and the applicable legislation, you may exercise these opt-outs:

Sharing and sale of your data: Where the CCPA/CPRA in California or similar laws in other jurisdictions apply, you can opt out of your personal information being sold or shared with third parties. We do not sell personal information in the ordinary meaning of the term, though some data is shared with trusted partners to deliver or improve the service.
Cookie controls: Use your browser's settings, or the consent tool on this site, to manage or reject cookies and other tracking technologies.
Promotional email: You can stop receiving promotional email or newsletters at any time by using the unsubscribe link in any message, or by contacting us directly.
Withdrawing consent: Consent given earlier can be withdrawn whenever you choose, without affecting the lawfulness of any processing that took place while the consent was in force.

Write to [email protected], or use the contact form on this site, to exercise any right or lodge an opt-out request.

8. Changes to this notice

We may update this notice as regulations or our systems change. Significant revisions are published here with a fresh effective date; continuing to use the site afterwards signifies acceptance.